Privacy Policy
Last updated:
Scope
This policy covers both this website (solvitpro.com) and the MediVault application published by Solv IT Pro ("SolvITPro", "we", "us"). It does not cover any third-party site we link to.
Information we collect
Through this website, when you submit the "Tell Us Your Problem" form or otherwise contact us: your name, work email, company, and anything you choose to tell us about your systems.
Through the MediVault application, for the purpose of licensing and account management only:
- The email address you register your MediVault account with
- A device identifier generated by the application itself (not derived from your device's hardware serial, IMEI, or similar) — used to enforce your subscription's device limit
- Seat/staff usage counts for your clinic (numbers only, not staff names) — used to confirm you're within your subscription's seat allowance
- Purchase and subscription status from Google Play, when you subscribe via Google Play Billing
Information we do not collect
MediVault is local-first by design. Patient records, clinical notes, prescriptions, and any other clinical data you enter stay on your own devices, and — only where you choose to enrol multiple devices into the same clinic — sync directly between those devices. This data is never transmitted to, or stored on, any server operated by SolvITPro.
How we use information
To respond to enquiries submitted through this site, to verify and administer MediVault subscriptions (including sending licence and invoice emails), and to maintain the security of our own systems.
Data security
Information we do hold is stored on infrastructure with access controls, encrypted in transit, with administrative access logged.
Data retention
Account and licensing records are retained for as long as your account is active, plus a reasonable period afterward for financial record-keeping. Website enquiry submissions are retained only as long as needed to respond to and, where applicable, follow up on your request.
Third-party services we use
- Google Play Billing — processes subscription payments; MediVault never sees your card details
- Supabase — stores MediVault account, device, and licence records
- Zoho Mail — delivers licence and invoice emails
Your rights
You may request access to, correction of, or deletion of your data at any time by emailing admin@solvitpro.com. Deleting your MediVault account does not delete clinical data already stored on your own devices — that remains entirely under your control.
Children's privacy
This site and MediVault are intended for business/professional use and are not directed at children.
Changes to this policy
We may update this policy from time to time. Material changes will update the date at the top of this page.
Contact
Questions about this policy can be sent to admin@solvitpro.com.